Utilising the Alerts Function in Manage Your Block: A Guide for RMC Directors

Rich Smeeton from Manage Your Block focuses on using the Alerts Function in the MYB software.

Manage your block is full of functionality that is purpose-built to support RMC Directors and their teams. You can store and manage your documents as well as resident and contractor contact details, create a calendar and set reminders, request quotes and send work orders. You can add notes for any purpose and share access with your team so they can access all the information and functionality on the go.

One of the most critical functions of the system is the ability to send alerts to your residents, and that’s what we want to walk you through today.

What is an Alert and What is it Used For?

Alerts are simply messages that you can send via MYB to your residents, contractors or anyone you have listed as a contact within the system. You can use alerts to send time-critical messages, remind residents of block rules, make everyone aware of events you have coming up etc.

Common messages include:

  • Health and Safety reminders
  • Maintenance issues (and your plans to correct them)
  • Broken lift alerts (especially important for any disabled residents)
  • Resident event invitations and reminders
  • Reminders about inspections/who to expect to see on site
  • Block break-ins
  • Crime in the building or in the area
  • Sending quotes received to the RMC officers

How do Alerts Help You as an RMC Director

We know how busy the role of Director can be, and letting your residents, officers or contractors know about issues or events that affect them shouldn’t be a squeeze on your time. With Manage Your Block it doesn’t have to be.

You can send a single message to multiple contacts, ensuring everyone receives the same information at the same time and with minimal effort from you.

Being able to contact all your residents at once allows you to let them know who to expect on site, when to expect maintenance issues to be resolved and keep them updated on any ongoing issues- all of which reduces the number of enquiries you’re likely to receive, saving you even more time.

How do I Send an Alert?

To send an alert, you need to log in to your Manage Your Block account and head to the Dashboard tab. From there, select the Alert tab- this will bring up an alert form for you to complete.

Select the contact type for the recipients of your message and then tick either ‘select all’ or choose individual names (they will need to be existing contacts in your contact library). Add your subject and your message in the next boxes and attach any applicable documents such as invitations, quotes, photos etc before hitting Submit.

Your recipients will receive the message as an email.

You can head to our video tutorials page for simple guidance on how to use all the features of Manage Your Block.

Out of Hours Support

If you’d like the peace of mind of 24-hour, 365 days a year support, Flat Living Insurance can provide you with their Home Emergency policy.

If you have an out of hours emergency at your block such as a burst pipe or boiler breakdown, you’ll want to put things right as quickly as possible- not only to protect your property from further damage but for the sake of your residents and their neighbours.

It’s not always easy to find a reputable contractor at short notice, and even if you do, it can be very expensive. With one phone call, an approved contractor will come to your block of flats to make emergency repairs and alternative overnight accommodation will be provided if your resident’s unit is unsafe or uncomfortable to stay in. Permanent repairs are even guaranteed for 12 months.

Flat living’s Home Emergency policy covers the following emergencies for only £36.00 per flat per annum:

  • The complete breakdown of your heating system
  • Plumbing and drainage problems
  • Damage which affects your security including locks and windows
  • If your only toilet is broken
  • Loss of your power supply
  • Lost keys
  • Vermin infestation
  • Roof damage

The policy covers the following costs:

  • Contractor’s call-out fee
  • Labour
  • Parts and repair materials
  • Cost of alternative accommodation (up to £250)
  • Up to £500 per claim in total

Find out more here.

Manage Your Block aren’t here to tell you how to run your block of flats, but we can provide you with highly specialised software to make the management of your block much easier. Call us for more details on 0333 577 9070 or email info@manageyourblock.co.uk.

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